Frequently Asked Questions
What is your return policy?
Do you have a physical location I can stop by and shop?
Right now, especially due to the COVID we are not open to the public to shop. We do offer curb-side pickup for individuals who are in our area. Masks are required at the time of pickup and will be worn by staff members bringing you out your purchases.
Do you have single herbs?
We do carry a variety of different dried single herbs. If there is something you are specifically looking for there is a good chance we may have it, and if it is not on hand, we are able to get it for you. Please don't hesitate to ask as we do not post these on the website but are happy to let you know if we carry what you are seeking.
****Currently Not Scheduling All Your Services are "Live", even your distance healing, why?
By making sure that we are Live at all times, whether in person or in distance, we can ensure that our clients experience is nothing but the highest level of treatment. We are able to talk to them directly, just as we would if the session was in person. We are therefore, able to make adjustments in the moment if the client requires so, or is needed to enhance the healing process.
How safe is client information?
Anyone who has signed up to work one-on-one with Genuinely Natural has seen and signed our privacy statement. The same privacy statement applies to all who input any private information on this site. We will NEVER sell your information, or use it for any purpose outside of providing you information about our products and updates we may have. In the footer you will find a 'Do Not Sell My Information' link, please feel free to click that link for additional security measures if you so feel the need to. Our company prides itself on keeping all personal proctected information exactly that...protected.
Do you offer any type of classes?
At this time we do not have any courses open, though we are working hard to develop classes that will provide a benefit to those interested in participating. We are always open to suggestions of different courses that you may be interested in. If you have a suggestion or a thought to share please feel free to reach out to us at firstname.lastname@example.org and we will get back to you as soon as possible.
Why do I have to fill out the extensive intake form you have posted if I want to receive a customized blend?
All natural, doesn't always mean always safe, we take extra steps to ensure that we know every aspect of a person (medical history, current medications, herbs, supplements, and conditions). We go the extra step to put the time and research into each and every customized creation so that the client is getting the highest quality product to enhance their wellness and nothing less. We won't custom blend anything without it.
What about the products your have in your store?
Those products have been specially formulated from nature to provide the highest good to the majority of individuals. All of the store products also clearly state any possible interactions, contraindications, and DO NOT USE if labels on them. That way we have educated each client who chooses our services and products.
Genuinely Natural operates the https://www.genuinelynatural.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.genuinelynatural.com website.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties do not have access to your Personal Information. There is not reason for them to need to access your information to perform the tasks assigned to them on our behalf.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it along with following HIPAA guidelines. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.